GENERAL TERMS AND CONDITIONS
These general Terms and Conditions govern the contractual relationship between the company International Study Programs, s.r.o., and any customer ordering the service, respectively any third party on whose behalf the service is ordered, or a person using the service (hereinafter referred to as the “Client”).
By purchasing services from ISP E-shop, the Client confirms that they have fully acquainted themselves with these general Terms and Conditions, and further that they unconditionally and fully agree to the provisions hereto.
1. GENERAL PROVISIONS
1.1. International Study Programs, s.r.o. is a company established and incorporated under the laws of the Czech Republic, with its registered seat at Pernerova 697/35, 186 00 Prague 8, Czech Republic, Id. No.: 27166708, registered in the Commercial Register maintained by the Municipal Court in Prague under section C, insert 101374 (hereinafter referred to as “ISP”), is a provider of travel & educational services.
1.2.The subject matter of the contractual relationship between ISP and the Client is the commitment of ISP to ensure provision of the services as ordered through ISP e-shop or its changes (hereinafter referred to as the “Services”), and commitment of the Client to pay an agreed price for the selected Services. The agreement between ISP and the Client shall be concluded upon acceptance of the Order by ISP. An accepted Order, together with these general Terms and Conditions, shall form the entire agreement made by and between the Client and ISP on the provision of the Services (hereinafter the “Agreement”).
1.3.The rights and obligations of the parties arising from the Agreement shall be governed by the generally binding legal regulations of the Czech Republic, namely by the Civil Code (Act No. 40/1964 Coll. as amended).
2.1. The Client’s personal data will be used solely for the purpose of providing the Services. The Client agrees together by accepting these General Terms and Conditions that ISP is entitled to process and use its personal data in the extent of contact details (name, passport number, phone number and email address) for the purposes of providing the Services.
2.2. All materials and information published on the website: www.studyprograms.com and in the Travel Zone: travelzone.studyprograms.com constitute the intellectual property of ISP. These materials and information may not be used in any way or altered without the prior consent of ISP.
3. CANCELLATION POLICY FOR ALL BOOKINGS
3.1. The Client is entitled to cancel all or some of the ordered Services for any reason or without stating any reason; such cancellation must be made in writing, i.e. via an e-mail sent to the email address stated in the Order. Any cancellation shall be subject to the following cancellation fees, unless specified otherwise in the description of the particular service in section E-shop of this website:
Days’ notice / % deductible
91 + days prior to arrival: 0% of total costs
28-90 days prior to arrival: 50% of total costs
14-27 days prior to arrival: 75% of total costs
0-13 days prior to arrival: 100% of total costs
3.2. No-shows are treated as a cancellation with a 100% cancellation fee.
4. TERMINATION OF THE AGREEMENT
4.1. ISP is authorized to immediately terminate the agreement in the following cases:
a) in the event of a cancellation of the Services by its subcontractors; in such a case the Client is entitled to a refund of the price already paid. Further, in such cases ISP is obliged to notify the Client as soon as possible of all such cancellations arising from the side of the subcontractors.
b) in the event of the Client’s serious misconduct or serious breach of any of the Client’s duties arising from the agreement or these General Terms and Conditions; in such cases ISP is entitled to cancel all of the Services without any refund.
4.2. Cancellation of the agreement for any of the above-stated reasons by either party must be made in writing.
5. RIGHTS AND DUTIES OF THE PARTIES
5.1. ISP shall not be held liable for any cancellations or delays due to weather, political, religious or other cultural or ethnic issues which may arise, or due to any other circumstances that are beyond the reasonable control of ISP.
5.2. The website: www.studyprograms.com and the Registration Form may contain links to other websites of third parties; ISP as the Service provider is not responsible for the content of such websites and the services offered by them.
5.3. ISP, its subcontractors, employees and management shall bear no financial liability or financial risk in the event that the Services are cancelled by the Client, and such cancellation results in the imposition of fines or financial penalties upon the subcontractors or other suppliers, unless the Client has complied with the cancellation policies detailed in paragraph 3 of this document.
5.4. ISP shall not be held liable for any losses or damages of any kind, including indirect or consequential losses or damages, arising directly or indirectly from an abandonment of, or delay to, any travel service, however caused.
5.5. ISP is obliged to inform the Client, without undue delay, of any and all circumstances which would render the provision of the Services impossible, or which would substantially alter the conditions of the provided Services.
5.6. ISP shall not be held liable for the sickness of, injury to, or death of, any Client; nor the loss of, or damage to, any personal effects. ISP recommends that the Client obtain travel insurance in order to provide coverage for any sickness, injury, or loss that may occur while using the Services.
5.7. The Client agrees to indemnify ISP against any losses, damages or expenses suffered or incurred to ISP, its officers, employees, agents or related companies as a result of any claim raised by any third party arising in connection with using the Client’s travel pass, or as a consequence of the Client’s acts or acts of omission or provision of inaccurate or incorrect information to ISP while using the Services.
5.8. ISP is not liable for any damages arising from the invalidity or incompleteness of the necessary documents provided by the Client.
5.9 The Client, respectively any third party on whose behalf the service is ordered, declares that participation is voluntary and acknowledges all risks involved in and directly related to such activity, with regard to the provision of the Service by a third party arranged by ISP.
Additionally, the Client, respectively any third party on whose behalf the service is ordered, can participate in such activity only if he/she does not have any medical conditions or other predisposition that would increase the likelihood of experiencing injuries while engaging in such activity.
The Client, respectively any third party on whose behalf the service is ordered, shall be insured in the extent corresponding with the risks connected with the activity.
As such, the Client, respectively any third party on whose behalf the service is ordered, agrees to hold ISP entirely free from any liability, including financial responsibility for injuries or damages incurred during the activity; and forfeits all rights to hold ISP responsible in any way in relation to possible damages or injuries suffered during the activity.
The Client, respectively any third party on whose behalf the service is ordered, shall make every effort to obey safety precautions and follow instructions given by a guide or instructor responsible for the activity.
The Client shall inform and instruct any third party on whose behalf the service is ordered about the duties and restrictions arising from this article. In this respect, the Client shall also ensure and let the third party on whose behalf the service is ordered undersign a legal document confirming the acknowledgement and restrictions within the meaning hereof. In case of failure the Client shall fully indemnify any third party on whose behalf the service is ordered and/or the ISP.
6. COMPLAINTS PROCEDURE
6.1. Complaints should be submitted in writing to: firstname.lastname@example.org. The Client is urged to provide as much relevant information as possible so that ISP can deal with the complaint properly. The Client should also include their contact details in the event ISP needs to obtain more information.
7. SETTLEMENT OF DISPUTES
7.1. In the event of any dispute arising between the Client and ISP, the parties agree to put forth their best efforts in order to reach an amicable settlement.
7.2. In the event an amicable settlement of the dispute is not reached, such dispute shall ultimately be decided with the exclusion of the powers of the general courts in arbitration proceedings before the Arbitration Court attached to the Economic Chamber of the Czech Republic and the Agrarian Chamber of the Czech Republic in Prague in accordance with its Rules by an arbitration tribunal consisting of three arbitrators appointed in conformity with its Rules. The arbitration award shall be final and binding for the parties and must be fulfilled within the period stipulated therein.